Welcome. This document tells you exactly how we handle your data, what we expect from you as a reseller or end user, and where the boundaries are. We wrote it in plain language because nobody should need a law degree to understand a privacy policy. If you use any service operated under the Smart IPTV Reseller platform — including our panel, website, live chat, or support channels — this policy applies to you.
Smart IPTV Chat Policy — What We Collect Through Conversations
Every time you open a chat window on our platform, a record is created. That record may include your name or alias, the message content you type, timestamps, your IP address at the time of the conversation, and any files or screenshots you choose to share with our team. We keep these chat logs for operational and security reasons.
Chat data is stored on secured servers and is never sold to third parties. However, our team does review chat transcripts internally for quality assurance, dispute resolution, and training purposes. If you share personal details in chat — billing info, phone numbers, addresses — that data becomes part of the transcript. We advise against sharing sensitive financial information through live chat and recommend using our designated payment channels instead.
Automated Messages & Bot Interactions
Portions of our chat system may use automated replies to handle common questions before a human agent steps in. Any data you provide during the automated phase is stored under the same rules as human-handled conversations. The system does not make decisions about your account based solely on automated processing.
Your Support Agent & How They Access Your Data
Our support agents operate under strict internal guidelines. When you open a ticket or start a live conversation, the assigned agent can view your account details, active subscriptions, credit balance, recent transactions, and previous support history. This access is necessary to help you effectively.
What agents cannot do:
- Share your account information with other resellers or external parties
- Access your payment method details (card numbers, bank info) — these are handled by our payment processors
- Modify your account without your explicit request during an active support session
- Use your data for personal purposes or contact you outside official support channels
If you believe an agent has acted outside these boundaries, contact management directly. We take internal data misuse seriously and investigate every report.
Smart IPTV Chat Policy — Retention & Deletion of Records
We retain chat transcripts and support tickets for a minimum of twelve months from the date of the last interaction. After that period, records may be archived or deleted at our discretion. If you want your chat history removed sooner, you can submit a written request. We will process deletion requests within thirty business days, though we reserve the right to retain records required for legal compliance or active disputes.
Account data — your username, email, purchase history, and credit ledger — remains on file as long as your account is active. If you request full account deletion, all associated data will be purged within sixty days, except where retention is legally required.
Information We Gather Beyond Chat
Account Registration
When you sign up, we collect your email address, chosen username, and country of residence. Reseller-tier accounts may additionally require a contact phone number and business name for verification purposes.
Payment & Billing
Transactions are processed through third-party payment gateways. We receive confirmation of payment amounts, dates, and transaction reference numbers — but we do not store full credit card numbers or bank account details on our servers. Payment processor policies apply separately to any financial data you provide during checkout.
Technical & Usage Data
Our platform automatically collects browser type, operating system, device identifiers, referring URLs, pages visited, and session duration. We use this information for analytics, performance monitoring, and security. Cookies and similar tracking technologies are used across our websites. By continuing to use the platform, you consent to cookie usage as described here.
Restrictions — What You Cannot Do
Using any Smart IPTV Reseller service means you agree to the following restrictions. Violations can result in immediate suspension, account termination, and forfeiture of remaining credits without refund.
- You may not resell, redistribute, or sublicense panel access to any party in a manner that misrepresents the origin of the service.
- Reverse engineering, scraping, or attempting to extract the source code of our panel software is strictly prohibited.
- Using the platform to distribute, promote, or facilitate piracy of copyrighted broadcast content beyond the scope of your legitimate subscription is a violation of these terms.
- Automated abuse of support systems — including chat flooding, bot-driven ticket creation, or spamming agent queues — will result in an immediate ban.
- You may not impersonate staff, other resellers, or any official representative of Autven (Private) Limited.
- Sharing login credentials for your reseller panel with unauthorised individuals is prohibited. You are responsible for all activity under your account.
Zero Tolerance: Any attempt to exploit vulnerabilities in our panel, payment system, or support infrastructure will be reported to relevant authorities and pursued to the fullest extent permitted by law.
Smart IPTV Chat Policy — Adult Content Provisions
Some IPTV packages available through our reseller panel include channels that broadcast adult or age-restricted content. Here is how we handle that:
Adult channels, where available, are included only in packages explicitly labelled as containing mature content. We do not mix adult channels into general or family packages without clear identification. As a reseller, it is your responsibility to inform your own customers about the presence of adult content in any package you sell.
Age Verification & Responsibility
We require all resellers to confirm they are at least eighteen years of age at the time of registration. By purchasing or distributing packages that include adult content, you confirm that you and your end users meet the minimum age requirement in your respective jurisdiction. We are not liable for any failure on your part to verify the age of your customers.
Restricted Jurisdictions
Adult IPTV content must not be sold, promoted, or distributed in jurisdictions where such material is illegal. It is entirely your obligation to know the laws of your operating territory. We reserve the right to disable adult content access for accounts operating in regions where we determine legal risk exists.
Content in Chat & Support Channels
Do not share explicit, pornographic, or adult imagery through our chat system or support tickets. Our smart IPTV chat policy strictly prohibits the transmission of such material through any communication channel operated by us. Violations will lead to immediate account suspension.
Third-Party Services & Data Sharing
We work with a limited number of third-party providers to keep things running: payment processors, hosting companies, analytics platforms, and communication tools (including WhatsApp and Telegram for customer support). Each third party operates under its own privacy policy, and we encourage you to review those separately.
We share data with third parties only when necessary to deliver the service you requested, comply with a legal obligation, enforce our terms, or protect the rights and safety of our users and company. We do not sell personal data to advertisers, data brokers, or marketing companies.
Smart IPTV Chat Policy — Your Rights as a User
Depending on where you are located, you may have specific rights regarding your personal data. These commonly include the right to access a copy of the data we hold about you, the right to correct inaccurate information, the right to request deletion, and the right to withdraw consent for non-essential data processing. To exercise any of these rights, email our support team with the subject line "Data Rights Request" and we will respond within thirty days.
For users in the European Economic Area, we process data under the legal bases of contractual necessity (to provide the service you signed up for) and legitimate interest (to maintain security, prevent fraud, and improve the platform). Where consent is the legal basis, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
Children & Minors
Our services are not intended for individuals under the age of eighteen. We do not knowingly collect data from minors. If we discover that a minor has created an account or provided personal information, we will delete that data and terminate the account without notice.
Security Measures
We implement industry-standard security protocols to protect your data, including encrypted connections (SSL/TLS), firewalled server environments, and restricted internal access controls. However, no system is entirely immune to breaches. In the unlikely event of a data incident, we will notify affected users within seventy-two hours and take all reasonable steps to contain and remediate the issue.
Changes to This Policy
We may update this document periodically. When changes are material, we will post a notice on our website and update the date at the top of this page. Continued use of any Smart IPTV Reseller service after changes are published constitutes acceptance of the revised terms.
How to Reach Us
If anything in this policy is unclear, or if you have a concern about how your data is being handled, get in touch. You can reach us through the live chat on our website, via our official WhatsApp and Telegram support channels, or by emailing our data handling team directly. We aim to acknowledge every enquiry within 48 hours.