Privacy Policy & Terms of Service

Smart IPTV Reseller Panel — Operated by Autven (Private) Limited
Last Updated: April 2026

Welcome to our platform. This document governs every interaction you have with the Smart IPTV Reseller Panel, our associated websites, reseller dashboards, support channels, and any digital product or service offered under the Autven (Private) Limited umbrella. We take your privacy seriously and want you to feel confident about how your information is handled. Please read this entire document before making a purchase, signing up for a reseller account, or using any of our services. By accessing this platform, you agree to every term and condition outlined here.

Throughout this document, "we," "us," "our," and "the Company" refer to Autven (Private) Limited, a company registered with the Securities and Exchange Commission of Pakistan (SECP). "You," "your," "the user," and "the reseller" refer to any individual or entity accessing, purchasing from, or using the Smart IPTV Reseller Panel or any related services.

1. Information We Collect — Smart IPTV Policies on Data

When you interact with any part of the Smart IPTV Reseller Panel — whether browsing our website, creating an account, making a purchase, or reaching out through support — we may collect various types of information. Understanding exactly what we gather, and why, is the foundation of transparency.

Personal Information You Provide Directly

This includes your full name, email address, phone number or WhatsApp contact, Telegram username, billing address, and any other details you voluntarily share during registration, purchasing, or correspondence. If you sign up as a reseller, you may also provide business-related information such as your company name, tax identification number, or preferred payment currency.

Payment and Transaction Data Under Smart IPTV Policies

We collect information related to your transactions, including payment method details (processed through secure third-party gateways), transaction amounts, credit purchases, panel top-up history, invoice records, and currency preferences. We do not directly store complete credit card numbers or sensitive bank details on our servers. All payment processing is handled by PCI-compliant third-party services.

Technical and Device Data

When you visit our websites or log into the reseller dashboard, we automatically collect certain technical data. This may include your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages viewed, session duration, and interaction patterns within the panel. This data helps us improve platform performance, diagnose technical issues, and enhance user experience.

Communication Records

We keep records of communication between you and our support team across all channels — including WhatsApp, Telegram, email, and any live chat functionality embedded on our websites. These records are retained for quality assurance, dispute resolution, and to improve our customer service standards.

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2. How We Use Your Information

Every piece of data we collect serves a purpose. We are not in the business of hoarding information without reason. Here is a clear breakdown of how your data is used within the Smart IPTV Reseller Panel ecosystem:

• Account Management: To create, maintain, and secure your reseller account; to verify your identity; and to process your credit purchases and subscription activations.
• Service Delivery: To provision IPTV panels, generate end-user subscriptions, manage credit balances, and deliver the reseller tools and dashboards you rely on.
• Customer Support: To respond to your queries, troubleshoot technical issues, process complaints, and follow up on unresolved matters.
• Platform Improvement: To analyze usage patterns, identify bugs, test new features, and refine the overall performance and usability of our systems.
• Legal Compliance: To meet regulatory obligations, respond to lawful requests from authorities, enforce our terms, and protect the rights of Autven (Private) Limited and its users.
• Communication: To send you important service updates, policy changes, maintenance notifications, promotional material (only if you opt in), and transactional confirmations.

We do not sell your personal information to third parties for marketing purposes. We never have, and we do not intend to start.

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3. Cookies & Tracking — Smart IPTV Policies on Technologies

Our websites use cookies and similar technologies to deliver a smoother experience. Cookies are small text files placed on your device when you visit a website. They help us remember your preferences, keep you logged in, and understand how people navigate the platform.

Types of Cookies We Use

• Essential Cookies: Required for the website and reseller panel to function. These enable login sessions, shopping cart operations, and basic navigation. Disabling these will break core functionality.
• Analytics Cookies: Tools such as Google Analytics help us understand traffic patterns, popular pages, and user behavior in aggregate. No personally identifiable information is shared with analytics providers.
• Preference Cookies: These remember your language selection, dashboard layout choices, currency settings, and other personalization details so you don't have to re-enter them every visit.

You can control cookie behavior through your browser settings. However, blocking essential cookies will likely prevent you from using the reseller dashboard and completing purchases. Most browsers offer granular cookie control — we recommend allowing essential and preference cookies at minimum for the best experience.

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4. Data Security & Storage — Smart IPTV Policies

We take reasonable administrative, technical, and physical measures to protect the information we collect. This includes encrypted data transmission via SSL/TLS protocols across all our websites and dashboards, secure server environments, access controls limiting employee visibility into sensitive data, and regular security audits.

That said, no system connected to the internet is perfectly secure. While we work diligently to protect your data, we cannot guarantee absolute security against every conceivable threat. You are responsible for keeping your login credentials, panel passwords, and API keys confidential. If you suspect unauthorized access to your account, notify us immediately.

Your data is stored on servers located in secure data center facilities. We retain your personal information for as long as your account remains active and for a reasonable period afterward to fulfill legal obligations, resolve disputes, and enforce agreements. If you request account deletion, we will remove or anonymize your personal data within a reasonable timeframe, except where retention is required by law.

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5. Third-Party Sharing & Disclosure

We may share limited information with third parties under the following circumstances — and only to the extent necessary:

• Payment Processors: Transaction data is shared with our payment gateway providers (including WorldFirst and similar services) solely to process your payments and detect fraudulent activity.
• Service Providers: We work with hosting companies, CDN providers, email delivery services, and analytics platforms. These partners receive only the minimum data needed to perform their specific function and are bound by confidentiality agreements.
• Legal Requirements: If required by law, regulation, court order, or governmental authority, we may disclose relevant information. We may also disclose information to protect our legal rights, investigate fraud, or enforce our terms of service.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving Autven (Private) Limited, your data may be transferred to the acquiring entity. You would be notified of such a transfer and given the opportunity to review the new entity's privacy practices.

We do not share, rent, or sell your personal information to advertisers, data brokers, or any unrelated third parties.

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6. Smart IPTV Policies — Platform Terms of Use

This section outlines the specific terms that govern your use of the Smart IPTV Reseller Panel. These smart IPTV policies apply to every reseller, sub-reseller, and end user who interacts with any panel, dashboard, or subscription created through our system. By using the platform, you acknowledge and accept these terms in full.

Account Registration Under Smart IPTV Policies

Each reseller must register with a valid email address and accurate personal or business information. You are limited to one primary reseller account unless authorized otherwise in writing by our management team. Duplicate accounts created to exploit promotions, circumvent restrictions, or evade suspension will be identified and terminated without refund.

Panel Access and Credentials

Upon successful registration and credit purchase, you receive access to the Smart IPTV Reseller Panel dashboard. Your login credentials are personal and non-transferable. Sharing your reseller panel access with unauthorized individuals is a direct violation of these smart IPTV policies and grounds for immediate suspension. You are solely responsible for all activity conducted under your account.

Credit System

The Smart IPTV Reseller Panel operates on a credit-based system. Credits are purchased in advance and used to activate subscriptions for your end users. Credit prices, packages, and availability are subject to change without notice. Purchased credits are non-refundable and non-transferable between reseller accounts except through processes explicitly offered within the panel.

Smart IPTV Policies on Service Level

We strive to deliver a high-quality, reliable IPTV reseller experience. However, the nature of IPTV streaming means performance is influenced by many external factors including your end users' internet connection speed, ISP throttling, geographic location, device compatibility, and network congestion during peak viewing hours. We do not guarantee specific channel availability, stream quality, or uptime percentages. Channels may be added, removed, or modified at the discretion of our content management team and upstream providers.

Support Under Smart IPTV Policies

Reseller support is available through our designated channels — primarily WhatsApp and Telegram. Response times vary based on query complexity and volume. We make reasonable efforts to address urgent issues promptly, but we do not guarantee instant resolution. Support covers panel-related queries, credit purchases, subscription management, and general troubleshooting guidance. We do not provide direct support to your end users — that responsibility falls on you as the reseller.

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7. Reseller Policies & Account Terms

Operating as a reseller through our platform carries specific responsibilities. This section details what is expected of every reseller, what you can rely on from us, and the boundaries within which the reseller relationship functions.

Reseller Independence

You operate as an independent reseller, not as an employee, agent, or partner of Autven (Private) Limited. You are free to set your own retail pricing, build your own brand, manage your own customer relationships, and market your services as you see fit — provided you do not misrepresent your relationship with us or make promises on our behalf that we have not authorized.

Branding and Representation

You may brand your reseller operation under your own business name or personal identity. You may not use Autven (Private) Limited's trademarks, logos, or brand assets without written permission. You must not claim to be an official partner, distributor, or authorized agent of Autven unless such a partnership has been formally agreed upon and documented.

Customer Responsibility

As a reseller, you are the first and primary point of contact for your end users. You are responsible for providing customer support, handling complaints, processing refund requests from your own customers, and managing expectations regarding service quality and availability. We provide you with the tools and the panel — customer relations are your domain.

Fair Usage and Ethical Conduct

Resellers are expected to conduct business ethically. This includes honest marketing practices, transparent pricing for end users, and respectful communication with both customers and our support team. Resellers who engage in deceptive practices, issue chargebacks fraudulently, or damage the reputation of our platform will face consequences outlined in the Termination section of this document.

Multi-Level Sub-Reselling

Where our panel supports sub-reseller functionality, you may allow other individuals to resell under your account. You remain responsible for the actions of your sub-resellers. Any violations committed by a sub-reseller may result in consequences applied to your master account as well. Monitor your sub-resellers and ensure they follow these terms.

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8. Payment, Credits & Refund — Smart IPTV Policies

Money matters require absolute clarity. Here is exactly how payments, credits, and refunds work on the Smart IPTV Reseller Panel.

Payment Methods

We accept payments through a variety of methods depending on your region. These may include bank transfers, cryptocurrency, international wire transfers, and select online payment processors. Available methods are listed at the time of purchase. We reserve the right to add or remove payment options at any time.

Credit Purchases

All credits must be purchased in advance. Credits appear in your reseller dashboard once payment has been confirmed and processed. Processing times vary by payment method — cryptocurrency transactions are typically confirmed faster than bank transfers. Credits have no expiration date while your account remains active and in good standing.

Refund Policy

Due to the digital nature of our products and the instant-delivery model of credit provisioning, all sales are final. Refunds are generally not offered once credits have been added to your account. Exceptions may be made on a case-by-case basis at the sole discretion of our management team under the following circumstances:

• A verifiable technical error on our end that prevented service delivery entirely.
• Duplicate payment resulting from a system glitch (not user error).
• Credits purchased but never used within the context of a formally disputed transaction.

Chargebacks filed without first contacting our support team will result in immediate account suspension and potential legal action. If you believe you are entitled to a refund, contact us directly — we handle disputes professionally and fairly.

Currency and Pricing

Prices are displayed in the currency specified on the relevant storefront or invoice. Exchange rate fluctuations are not our responsibility. The price at the time of purchase is the price you pay — subsequent pricing changes do not retroactively apply to completed transactions.

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9. Usage Restrictions & Prohibited Activities

Certain activities are strictly prohibited on and through the Smart IPTV Reseller Panel. Violating any of the following restrictions may result in immediate account suspension, permanent termination, forfeiture of remaining credits, and, where applicable, legal action.

Prohibited Activities Under Smart IPTV Policies

• Unauthorized Redistribution: Reselling, sharing, or distributing panel access credentials, API keys, or backend system access to unauthorized parties.
• Reverse Engineering: Attempting to reverse engineer, decompile, disassemble, or otherwise extract the source code or underlying architecture of our panel software, APIs, or streaming infrastructure.
• Service Abuse: Using automated tools, bots, or scripts to manipulate the panel, generate fake accounts, inflate credit balances, or exploit system vulnerabilities.
• Network Attacks: Engaging in or facilitating DDoS attacks, brute force attempts, SQL injection, cross-site scripting, or any other form of cyberattack against our systems or any systems connected to our infrastructure.
• Illegal Content Distribution: Using our platform to distribute content that violates the laws of your jurisdiction, including but not limited to pirated software, malware, phishing materials, or content related to terrorism, exploitation, or human trafficking.
• Fraudulent Payment Activity: Submitting payments using stolen financial instruments, laundering money through credit purchases, or initiating fraudulent chargebacks.
• Impersonation: Pretending to be a representative or employee of Autven (Private) Limited, or impersonating another reseller or user.
• Competitive Espionage: Accessing our platform with the primary intent of gathering competitive intelligence, copying our business model, replicating our panel features, or scraping our pricing data for use in a competing service.
• Spam and Unsolicited Messaging: Using contact information obtained through our platform to send spam, unsolicited marketing messages, or bulk communications without the recipient's consent.

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10. Adult IPTV Content Policies

Some IPTV packages available through the Smart IPTV Reseller Panel may include access to channels that broadcast adult-oriented or explicit material. This section addresses the specific policies and responsibilities surrounding such content. Every reseller dealing with adult IPTV content must read, understand, and comply with the following terms without exception.

Age Verification Responsibility

If you, as a reseller, choose to offer IPTV packages that include adult channels to your end users, you assume full responsibility for ensuring that every end user who receives access to adult content is of legal age in their respective jurisdiction. The minimum age is 18 years in most jurisdictions, though some regions set the legal threshold at 21. You must implement your own age verification procedures — Autven (Private) Limited is not responsible for verifying the age of your customers.

Jurisdictional Compliance

Adult content is legal in many jurisdictions but outright prohibited in others. It is your exclusive responsibility to determine whether distributing adult IPTV content is legal in the geographic regions where your end users are located. We provide the content as part of broader IPTV packages — the legal burden of distribution compliance rests entirely with the reseller. Do not offer adult-inclusive packages in regions where such content is illegal, restricted, or subject to licensing requirements you have not obtained.

Content We Do Not Allow

Regardless of jurisdiction, the following categories of content are absolutely prohibited on our platform and may never be distributed through the Smart IPTV Reseller Panel under any circumstances:

• Any material depicting, suggesting, or involving minors in sexual or exploitative contexts. This is non-negotiable and reported to relevant authorities immediately upon discovery.
• Non-consensual content of any kind, including material that depicts or simulates violence, coercion, or abuse in a sexual context.
• Content that violates the dignity, privacy, or rights of individuals depicted without their verified consent.
• Bestiality, extreme fetish content involving bodily harm, or any material deemed illegal under international standards.

Parental Controls and Filtering

We strongly encourage all resellers who distribute adult-inclusive packages to inform their end users about the availability of parental controls and content filtering options on their IPTV devices and applications. Many IPTV players and set-top boxes offer PIN-based locking mechanisms for adult channels — resellers should actively promote the use of these features to prevent accidental exposure, particularly in households with children.

Smart IPTV Policies on Adult Content Liability

Autven (Private) Limited shall not be held liable for any legal consequences, fines, penalties, or damages arising from a reseller's distribution of adult IPTV content in jurisdictions where such distribution is prohibited or regulated. By choosing to offer adult-inclusive packages, you accept full legal and financial responsibility for compliance in your operating regions. If legal action is taken against us as a result of your non-compliance, we reserve the right to seek full indemnification from you.

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11. Intellectual Property & Copyright

All intellectual property associated with the Smart IPTV Reseller Panel — including but not limited to the panel software, dashboard interfaces, website designs, logos, brand names, marketing materials, documentation, and proprietary code — is the exclusive property of Autven (Private) Limited. These assets are protected under applicable intellectual property laws.

What You May Not Do

• Copy, reproduce, modify, or create derivative works based on our panel software or website content without explicit written permission.
• Use our trademarks, service marks, trade names, or brand identity elements in a manner that suggests endorsement, sponsorship, or affiliation without a formal agreement.
• Scrape, crawl, or systematically download content from our websites for republication or commercial use.
• Distribute screenshots, recordings, or documentation of our panel's backend interface to competitors or on public forums without authorization.

Content Ownership

IPTV channels, streams, and broadcast content made available through our panel are sourced from upstream providers and content networks. Autven (Private) Limited does not claim ownership over broadcast content. The intellectual property rights of televised content remain with the respective content creators, broadcasters, and rights holders. Our role is that of a technology platform facilitating access through reseller tools.

Copyright Infringement Reporting

If you believe that any content available through our platform infringes upon your intellectual property rights, please contact us with a detailed description of the copyrighted work, evidence of your ownership, and the specific content you believe to be infringing. We will investigate and take appropriate action, which may include removing the content, disabling access, or terminating accounts associated with repeat infringement.

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12. Service Availability & Uptime

We aim to keep the Smart IPTV Reseller Panel accessible around the clock, every day of the year. In reality, no online platform can guarantee perfect, uninterrupted uptime. There are situations beyond our control — and some within our control — that may cause temporary service interruptions.

Scheduled Maintenance

We perform periodic maintenance to update software, improve security, add features, and optimize performance. Whenever possible, we schedule maintenance during off-peak hours and provide advance notice through our communication channels. During maintenance windows, parts or all of the panel may be temporarily unavailable.

Unscheduled Downtime

Server failures, upstream provider issues, DDoS attacks, natural disasters, power outages, and other unforeseen events may cause unscheduled downtime. While we work to restore service as quickly as possible, we make no guarantees regarding specific restoration timelines. We do not offer service level agreements (SLAs) with guaranteed uptime percentages unless separately agreed upon in writing.

Channel Availability

Specific channels may become temporarily or permanently unavailable due to source changes, licensing issues, technical failures at the broadcast level, or decisions by upstream content providers. We add and remove channels based on availability and quality. We do not guarantee that any specific channel will remain available indefinitely.

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13. Termination & Suspension — Smart IPTV Policies

We reserve the right to suspend or terminate your reseller account at any time, with or without notice, for reasons including but not limited to:

• Violation of any term outlined in this document.
• Fraudulent, deceptive, or unethical business conduct.
• Filing chargebacks without first attempting to resolve the issue through our support channels.
• Inactivity exceeding twelve (12) consecutive months with no credit purchases or panel logins.
• Conduct that damages the reputation, security, or operational integrity of the Smart IPTV Reseller Panel.
• Distribution of prohibited content, including illegal or exploitative adult material.
• Legal or regulatory action directed at your reseller operation that impacts or implicates our platform.

Upon termination, your access to the reseller dashboard is revoked immediately. Remaining credits in your account at the time of termination due to policy violations are forfeited and non-refundable. Active subscriptions you created for end users may continue until their natural expiration but will not be renewable. We are under no obligation to provide notice, explanation, or recourse for terminations resulting from clear and serious policy violations.

If you wish to voluntarily close your account, contact our support team. We will process your request and provide guidance on any remaining credits or active subscriptions under your account.

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14. Limitation of Liability

To the maximum extent permitted by applicable law, Autven (Private) Limited, its directors, officers, employees, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of revenue, loss of profits, loss of data, loss of business opportunities, or business interruption — arising from or related to your use of the Smart IPTV Reseller Panel, regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising under or related to these terms shall not exceed the total amount you have paid to us in the six (6) months immediately preceding the event giving rise to the claim. This limitation applies collectively to all claims you may bring and is not a per-incident cap.

The Smart IPTV Reseller Panel and all associated services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted and error-free service. Your use of the platform is at your sole risk.

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15. GDPR & International Data Rights

If you are located in the European Economic Area (EEA), the United Kingdom, or any jurisdiction that recognizes similar data protection rights, this section applies to you in addition to the general privacy terms above.

Your Data Rights Under Smart IPTV Policies

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Restriction: Ask us to temporarily limit how we process your data in certain situations.
• Portability: Receive your data in a structured, commonly used, machine-readable format and transmit it to another controller.
• Objection: Object to the processing of your data for specific purposes, including direct marketing.

To exercise any of these rights, contact us using the information provided in the Contact section below. We will respond to legitimate requests within 30 days. We may ask you to verify your identity before processing your request.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds: performance of a contract (delivering the services you purchased), legitimate business interests (improving our platform, preventing fraud), compliance with legal obligations, and your consent (where explicitly obtained, such as for marketing communications).

International Data Transfers

Your data may be processed and stored on servers located outside your home country. We take appropriate steps to ensure that international data transfers comply with applicable regulations, including the use of standard contractual clauses where required.

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16. Children's Privacy

The Smart IPTV Reseller Panel is a business-to-business platform designed for adult resellers. Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us without your consent, contact us immediately — we will take steps to delete the information promptly.

Resellers who provide IPTV subscriptions to end users bear the full responsibility of ensuring their customers meet the minimum age requirements of their jurisdiction, particularly when adult content is included in the package.

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17. Changes to These Policies

Autven (Private) Limited reserves the right to modify, update, or replace any part of this Privacy Policy and Terms of Service at any time. When significant changes are made, we will update the "Last Updated" date at the top of this document and, where feasible, notify you through our primary communication channels (email, WhatsApp, Telegram, or dashboard notifications).

Continued use of the Smart IPTV Reseller Panel after changes have been posted constitutes your acceptance of the revised terms. If you disagree with any changes, your remedy is to stop using the platform and close your account. We encourage you to review this page periodically to stay informed about how your data is protected and what terms govern your use of our services.

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18. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy, our Terms of Service, or any of the smart IPTV policies outlined in this document, you can reach us through the following channels:

• Company: Autven (Private) Limited (SECP Registered)
• Email: teams@autven.com
• WhatsApp: +44 7441421751
• Website: autven.com

We make every effort to respond to inquiries within 48 hours during business days. For urgent account security matters, please reach out via WhatsApp or Telegram for the fastest response.